Operations Lead

Our client, an emerging construction company, is looking for an experienced Operations Lead to strengthen operational structure, accountability and systems discipline across the business. About the Role As the Operations Lead, you will be responsible for strengthening operational structure, accountability, and systems discipline across the business. You are the operational bridge between team members, systems, and execution. Your role is to ensure that work is properly coordinated, tracked, followed through, and executed consistently across the company. A major part of this role is enforcing operational discipline. This includes ensuring systems are followed properly, identifying operational breakdowns and bottlenecks, improving workflows, and helping build scalable operational systems over time. Your work directly affects execution quality, team accountability, operational consistency, and the company’s ability to scale effectively. This is a highly coordination-heavy and systems-oriented role that requires strong ownership, structured thinking, operational discipline, and follow-through. Primary Job To ensure that the business operates in a structured, organised, and accountable way through strong operational coordination, systems discipline, scorecard management, and continuous process improvement. Key Responsibilities • Coordinate operational priorities and follow-through across the business • Ensure tasks, commitments, and deliverables are clearly tracked and completed Maintain visibility across operational activities and team execution • Follow up consistently to ensure operational commitments are met • Meeting Rhythm & Scorecard Management • Run and coordinate weekly operational meetings and team rhythms • Manage and maintain the company scorecard • Identify where workflows are breaking down or being bypassed • Reduce operational inconsistency through stronger systems discipline • Improve operational clarity and reduce confusion across workflows Systems • Contribute to building scalable systems, workflows, and SOPs Systems Improvement & Operational Optimisation • Identify operational bottlenecks, inefficiencies, and recurring issues • Recommend and implement workflow and process improvements • Help improve and strengthen operational systems over time • Contribute to building scalable systems, workflows, and SOPs • Work with existing operational tools and help improve how they are used Team Coordination & Accountability • Coordinate operational activities across teams to ensure alignment and timely execution. • Clarify priorities, responsibilities, and deadlines while promoting accountability and operational discipline. • Escalate unresolved operational issues and foster a culture of ownership and follow-through. • Monitor operational performance and identify opportunities to improve efficiency and execution. • Strengthen operational coordination, streamline workflows, and contribute to scalable business operations. • Drive continuous improvement in systems, processes, and operational effectiveness. Key Skills & Attributes • Minimum 2-4 years’ experience in operations, coordination, project management, or similar roles • Strong organisational and operational planning ability • process thinking and ownership mindset • Strong follow-through and attention to detail Nice-to-Haves • Experience improving or designing operational systems • Experience managing or coordinating teams • Experience running operational meetings or scorecards • Experience coaching or improving team performance • Experience using Al tools to improve efficiency or workflows • Experience working in fast-paced startup environments Working Environment This is a highly operational and coordination-heavy role that sits at the centre of business execution. The role is primarily office-based but requires constant coordination across different functions, priorities, systems, and operational activities. This role requires strong communication, operational discipline, and consistent follow-through to ensure the business runs smoothly and systems are properly maintained and followed. This role is critical to our client’s ability to scale effectively, improve operational consistency, and reduce operational chaos.